Overview
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…
Handy For Obtaining Valuable Results Quickly
Helpful in every way!
Great service for getting quick feedback or something more in-depth
Recommending this tool for any UX team!
Easily Streamline Your Insights
UserTesting helps guide teams towards quicker insights!
UserTesting is the ultimate time-saver for all kinds of research projects
Trusted usability companion
UserTesting is your best research/testing solution!
Excellent User Research tool, despite difficulties measuring ROI
UserTesting for Designers
Forget about recruitment and transcription
UserTesting: A Mixed Experience for Efficient User Feedback
Good resource for those who wants to save time on UXR process
Awards
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Reviewer Pros & Cons
Pricing
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TryMyUI?
TryMyUI.com is a remote usability testing platform that offers affordable, cross-platform services for testing and improving the user experience. The product allows you to watch videos of real people using your website or app to see where (and why) users get frustrated, lost, or confused. People…
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is UserTesting?
UserTesting Screenshots
UserTesting Competitors
UserTesting Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Supported Countries | North America, APAC, EMEA |
Supported Languages | English, French, German |
Security |
Frequently Asked Questions
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Reviews and Ratings
(228)Attribute Ratings
Reviews
(1-25 of 87)Helpful in every way!
- unmoderated sessions
- highlights of the key moments in the recorded session
- replacing participants in case of unsuccessful session
- improve the audience so we can target even more specific groups
- AI powered analysis of the sessions with data put into affinity diagrams
- verification of the participants, make sure people pot more or less true data about themselves
Recommending this tool for any UX team!
- Intuitive software
- Easy onboarding
- Fast participant recruitment
- Easy scheduling
- Confidentiality agreement toggle - Name might be confusing when used for other documents like NDAs or Privacy Policies
- Recruitment in Canada - balanced demographic within provinces/ territories
UserTesting helps guide teams towards quicker insights!
- Finding niche audiences
- Ability to collaborate with other UX teammates or product partners
- Quickly getting insights
- Expanding their panel of healthcare users and customers
- Better validation that users are who they say they are
- More accurate and helpful sentiment analysis on sessions
- Recruitment (broad and vast panel audience)
- Incentivization
- Fast-paced and smooth end-to-end delivery
- Recording
- Transcription
- Inviting team members to observe live or asynchronously
- AI-powered Sentiment Analysis
- Managing clip snippets
- Cross-timezone scheduling - On the participant scheduling page, it always defaults to Pacific Time (PT). If participants don't notice this and miss my instructions, they'll go ahead and schedule in PT, even if they're in a different timezone, resulting in having to reschedule their session, which is very cumbersome and time-consuming.
- Duration of Sessions - You only offer pre-set durations, such as 30 mins and 60 mins, if I recall correctly. Please allow us to select our own durations, such as 45 mins. Also, once the "timer" is up, Zoom just ends the session automatically, which is problematic when often times the sessions go over the allotment, resulting in an abrupt ending.
UserTesting is your best research/testing solution!
- Support system
- Intuitive and easy to learn
- Their certification process giving our users industry wide recognition
- Not really with usertesting but there are opportunities with their integrations w/Figma
- Effective panel recruitment
- Quick, informative, & friendly customer service
- Smooth unmoderated usability testing
- Highlight reel creation
- Straightforward test creation
- Card sorting feature
- Ability to re-launch tests myself that aren't picking up participants as quickly as I'd like
-Panel recruitment
-Unmoderated usability testing
-Quick tests
-Moderated interviews
-Unmoderated interviews
Less appropriate for:
-Card sorts
-Surveys
UserTesting for Designers
- Ease of use to set up tests
- Time stamping transcriptions
- Connecting the correct participants based off screener
- Updates sent to email once a test is completed
- The word cloud function isn't very accurate.
- Personally, I wish participants didn't have to open a Figma prototype link in a separate tab. I wish it could stay in UserTesting so they don't have to hop between tabs.
- Having certain filters set to default sometimes slip by me. I wish those had no default and were required so I can be sure to not skip over it.
Forget about recruitment and transcription
- Recruitment
- Setting up usability tests
- Transcritpion
- Using better AI for transcription
- Sometimes it's buggy when setting up a test
- It doesn't really work as a repository
- easy setup of ux testing
- recording of videos
- Testers quality has degraded over time and they could benefit from acquiring more motivated testers
- Make it easier to distribute mobile app builds
- Tester sometimes don't answer screener questions truthfully creating unnecessary work for our team
Happy for 10 years, why change.
- Recruitment
- Unmoderated
- Customer service
- Broader offering of of types of questions and response types. Current selection is just to limited.
UserTesting is worth EVERY penny!
- Available Tester Pool
- Ease of Use
- Speed to market
- Coordination/ease of use for private testers
- Ability to establish micro tests/segments
- Non-licensed viewing of results
Mostly useful if you know what its good for. Usability could be improved, but it gets you fast feedback
- I particularly like the note taking feature, that you're able to export the notes and has time stamps for the notes.
- I like that it is relatively fast to recruit users.
- It is pretty simple to set up a user test: the tasks.
- The UI ironically is a bit difficult to use. Sometimes its difficult to navigate around.
- The tagging feature could be really useful, but it doesn't allow you to create tags for projects (only tags that go across all of your projects) so it makes it difficult to use.
- Creating reels could also be better. Similarly it isn't by project so it can be tedious to create them because you have to look through so many clips.
- It doesn't allow you to collaboratively take notes in a live session. It would be really useful to be able to use it like an observation room and have participants take notes that are time stamped.
Better than I expected! (& much better than UserZoom)
- Very fast responses from users
- Very detailed qualitative feedback
- Easy to use and set-up
- The export to Excel function could be improved. It works, but I often have to manipulate it when analysing.
UserTesting is a good source of human insights!
- Taking notes with video clips. I can take notes while I am watching a session and I can create clips of UX issues or bugs occurring. This really helps when I share them with other teams.
- Exporting all your notes. I analyze all usability tests by exporting my notes from UserTesting. I wish I could bulk export multiple tests though.
- Setting up demographics. This helps me reach out to users who are similar to our audience.
- Setting up screeners. Some studies require specific audiences (using a specific tool etc.), by setting screeners I can make sure I reached the correct audience.
- Bulk exporting multiple tests.
- I believe some contributors are lying on their demographic info. Sometimes when I try to reach native English speakers or another language, I come across users who are not native speakers even though I set up demographics accordingly.
The fastest way to stay truly customer centric
- Speed to insight
- Confidence in design
- Further integration with other design tools
UserTesting supports enterprise products well.
- Creating clips and highlight reels of recorded interviews--these really help you "land" the research findings with stakeholders.
- Capturing a blend of qual and quant in unmoderated interviews. They've been continuously improving the quality of visuals, so it can sometimes be a simple drag and drop into a report!
- The technical and account support teams are second to none. Response times and even resolution of issues is usually same day.
- They've come in to do product onboarding and trainings for our teams which allows our research team to keep driving research while expanding what our "people who sometimes do research" are able to take on.
- Need additional data visualizations for card sorts.
- Customize scales (5 pt vs 7 pt) for built in likert scale questions and customized responses for success question.
Great Tool!
- Easy to setup a study
- Getting quick responses
- Great education resources
- Integrated Click Test
- combine 2 5-seconds test
- better visuals for the Tree Test
Conduct exploratory research to learn what potential users will need or how to improve a current product
Conduct usability studies and short studied to test certain design ideas and prototypes before commiting to the idea
Handy quick decision making tool
- Quick feedback.
- Participants recruitment.
- Customer support.
- Recruiting the right participants (often some do not speak throughout the test).
- Some templates are not customizable.
One of the best ways to get direct user feedback on your website that will improve results instantly
- Matches you with potential users that are relevant to your customer base
- Allows you set up a very detailed process to get amazing feedback on your site
- Provides video reviews from users so you can easily walk through their process
- Improving the live walkthrough feature if users can review in real-time via live streaming
Not for small business
Here is my big problem with the software - it is prohibitively expensive for small businesses. They used to offer a one-off free test that would give me a rough idea of where to start, and then it was a more affordable pricing structure if you only wanted one or two tests. Now the only option is an expensive monthly payment, in the hundreds of dollars. To be fair, virtually all other companies are the same - but it is not affordable at all for smaller businesses.
- Great ability to target audience.
- Great flexibility of questions to ask.
- PRICE!
- Options for smaller business.
A Researcher's dream platform
- Screening criteria.
- Test writing format is very easy.
- Analysis is super easy.
- Can be slightly more affordable for smaller companies to afford it.
- Should have budget friendly options for smaller teams who don’t have funding.
- More logins for larger teams for more people to run tests even though testing volume could potentially be low.
UserTesting is my gold standard
- Delivers participants, often in the same day
- Delivers participants who meet my criteria
- Delivers audio and video of a session (can't live without that)
- Is flexible enough in allowing me to setup a test in many different ways
- Let me go back farther than past 10 tests when I exclude participants; just let me choose which tests I want to exclude from or make it specific to my folder(s), not the whole org
- Would like to see more quant type metrics
- Make it easier to manage my templates; don't want them mixed up with the whole org's
Why UserTesting
- There are guides available for support
- Good for qualitative research
- The 'think out loud' test results are useful for providing information on how the customer is feeling which helps us to understand the customer's journey
- Enables empathy of the customers
- Easier way to use templates
- Transcripts can sometimes be difficult to interpret due to accents
- some quantative research options as well as qualitative
A no-brainer
- Flexibility- you can do so much with the tool - it's really is up to you.
- Support - between the commUnity, UserTesting University, and their support team, I feel very supported in my testing and never feel "lost."
- Collaboration - it's easy to help my colleagues build out their tests.
- Because its so vast - it can be easy to get lost, and overwhelmed.
- It can be time consuming to go through all the recordings individually.
- The way the tests are organized can be confusing - could work on better organization or filtering to find tests.
UserTesting: A robust testing platform that will have your team testing early and often
- Speed at which testing can be run
- Large pool of potential consumers to test against
- Platform ease of use
- Incredible help and responsive support staff
- Resources to deepen understanding including certification
- Misinterpretation of the data by inexperienced teams
- Better mobile support